Nayomi Sanctuary  Resort Policies

• Check-In Time 02:00 PM | Check-Out Time 12:00 PM

• Standard Check-in time is 2 PM; check-out time is 12 NN (For Villa Accommodation)

• Check-in time is 3 PM; check-out time is 1 PM (For Glamping Accommodation)

• For Walk-Ins, accommodation is subject to availability.

• Pets are strictly not allowed.

• Ocular visit is allowed but scheduled at least a day prior to visit. Nayomi Resort can accommodate a max of 3 persons for a 30-minute short tour between 9AM to 4PM.

• If there is an occurrence of unavoidable casualty, refund is not guaranteed.

• All published prices are subject to change without prior notice.

• If any of the rules have been violated, the guest will be charged accordingly.

PAYMENT

• 50% of the full amount is required as DOWN PAYMENT to reserve a room.

• Kindly email  the copy/photo of the deposit slip of 50% DOWN PAYMENT .

• Down payment is NON-REFUNDABLE.

• You can settle your payment via manual bank deposit or online fund transfer or major credit cards at the checkout page (powered by Paypal).

• For Paypal payment, please be informed that there is a transaction fee on top of the total amount per transaction (charge is non-refundable). Paypal will also automatically charge you the 50% of the total amount.

• For full payment using Paypal, kindly choose offline payment then inform us via e-mail that you will be paying the full amount via Paypal. You then will be charged the additional transaction fee only once.

• Nayomi Resort reserves the right to cancel the reservation in the event of failure to submit prepayment, credit card authorization form, or bank deposit slip prior to the deadline.

• Remaining Balance must be settled 7 days prior your arrival date.

• Additional food orders and other requests shall be made payable upon check-out.

• Additional charge per head is P1200.00 with FREE breakfast. (For Villa accommodation.) *VAT & Service charge exclusive.

• Additional charge per head is P1000.00 with FREE breakfast. (For Glamping accommodation.) *VAT & Service charge exclusive.

• Children below 7 years old are FREE of charge without breakfast.

• Charge for early check-in and late check-out is P500.00 per hour/per room.

• Card Fraud Control: To protect credit card owners from fraud, the guest is required to present the actual credit card used in making the online booking and a valid government issued photo ID of the card owner upon check-in. If the card owner is not the one staying at the resort, the guest is required to present a letter of authorization signed by the card owner, clear photocopies of the front and back of the credit card used and a valid government issued photo ID of the card owner. Nayomi Resort reserves the right to refuse the guest to check-in for failure to comply with these requirements or may cancel a confirmed reservation if a booking is suspected to be made using a fraudulent credit card.

ROOMS

• NO SMOKING in all room accommodation. Penalty charge is P10,000.00 per room.*VAT exclusive. We have a designated smoking area near the Anahaw Restaurant.

• Bringing of food is strictly prohibited.

• Vanity kits (shampoo, conditioner and soap) are provided for 2 persons only. (For Villa accommodation only)

  • Additional kits are available for purchase at the Reception.

• Damage to Resort Property: Nayomi Resort reserves the right to charge guests the cost of repairing damage, caused by the deliberate, negligent or reckless act of the guest to the resort’s property or structure.

  • Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the amount to the registered address.

FOOD & ANAHAW RESTAURANT

• Bringing of outside food and drinks are strictly not allowed.

• Ordered food and drinks can only be consumed at the Anahaw Restaurant.

  • Bringing of food inside the rooms is strictly prohibited.

• Anahaw Restaurant is for dine-in only.

• Anahaw Restaurant is open until 9PM only.

CANCELLATION POLICY

Should the guest wishes to cancel the reservation under any reason or circumstance:

• 50% is FULLY REFUNDABLE 7 days prior to arrival date.

• 80% of the full payment is NON-REFUNDABLE 1 day prior to arrival date.

• 100% of the full payment is NON-REFUNDABLE on the arrival date.

Nayomi Resort will not be liable for any reasons of cancellation from the guest.